Shipping, Returns, and Warranty
Free shipping: We currently deliver across the continental USA — all 48 contiguous states (excluding Alaska and Hawaii) — and throughout the UK.
Your order will ship domestically from the country you're based in. If you're ordering from the US, your item will be dispatched from the US. If you're ordering from the UK, your item will be dispatched from the UK. We ensure that no tariffs, duties, or extra fees are charged to the end customer.
Our US delivery hubs are located in:
- Los Angeles, California (West Coast)
- Central New Jersey (East Coast)
- Salt Lake City, Utah (Mountain West)
Our UK delivery hubs are located in:
- Greater Manchester, England
- Ipswich, England
International orders are available by request, please contact us.
Timeframe: Each order is individually handcrafted with meticulous attention to detail. Given the artisanal nature of our process and the quality standards we maintain, custom orders require approximately 2.5-3.5 months from order confirmation to completion. This careful timeline allows our expert craftspeople to create furniture of exceptional quality that will last for generations.
Free returns: We stand behind our quality and will provide full refunds or replacements and cover return shipping costs with no questions asked if your item arrives damaged. In the rare instance of damage, please contact us within 24 hours of delivery with photographs of both the damage and original packaging to initiate a return claim. Please also retain all original packaging materials, as they are absolutely necessary for return processing. Returns cannot be processed without the original packaging or if we are contacted after the 24-hour window.
Due to the custom nature of our furniture - with each piece individually sized, colored, and designed to your specifications - we are unable to offer refunds on non-damaged orders. This includes situations where you may not like the color, style, wood grain patterns, or if you measured dimensions incorrectly.
Free 1-year warranty: We want you to enjoy your coffee table worry-free, so it’s backed by a free 1-year warranty against any manufacturing defects. Please note that this warranty does not cover normal wear and tear, accidental damage, misuse, alterations, damage caused by exposure to moisture or heat, or changes that happen naturally with wood, like slight color or grain variations. Natural variations in wood grain and color are not considered defects.